Frequently Asked Questions

General


Can I register for the ACFE Fraud Conference Asia-Pacific by phone?
You can register for the conference by phone, or online:

  • Register Online
  • Register by phone: (800) 245-3321 (U.S. and Canada Only) / +1 (512) 478-9000

How do I know if I'm registered?
You will receive an email confirmation once we process your completed registration form or handle the registration over the phone.

How do I pay with a purchase order?
Please email a copy of the purchase order to Accounting@ACFE.com. All purchase orders must be listed in US Dollars and be paid within 30 days of receipt. (Government or Educational Institutions only.)

How can I pay my balance?
To complete your registration, please contact ACFE via our secure online chat service, call us at (800) 245-3321 / +1 (512) 478-9000 Monday through Friday from 7:30 a.m. to 6 p.m. Central Time or fax us at +1 (512) 478-9297.

What if I need to cancel my registration?
Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.

What is the cancellation policy?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by the ACFE, you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

By registering for the ACFE Fraud Conference Asia-Pacific, you are agreeing to its Terms and Conditions.

How do I register a group?
Discounts are available for groups of three or more from the same organization. To register, please provide all registrant details here and review our new policies below as changes have been implemented.

Once the completed details are received, please allow 3-5 business days for an invoice to be provided. A single invoice will be issued for all attendees and can be paid via credit card, check, or wire transfer. Individuals will be invoiced based on the event registration type and their member status. Early bird deadlines are not applicable towards group registrations. Registrations can now only be processed with one form of payment, as multiple forms of payment are prohibited.

Group submissions will not be processed until all information, including payment, is received. Individuals cannot be added to a group after the initial group is processed and will not be provided the group discount. Once the group is initially processed, the registration for that group is closed. Alternatively, individuals already registered cannot be added to a group registration. Existing registrations cannot be used to enhance the discount of a registering group. Please email GroupSubmissions@ACFE.com if you have any questions.

Virtual Conference - General


What is cancellation/refund policy for the Virtual Conference?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

When will I receive login instructions?
Log in instructions will be emailed to you about one week before the conference begins.

What time zone will the event be held?
The Virtual Conference times are all listed in Singapore Time (UTC+8). Convert these times to your local times by using an Online Time Converter.

How do I earn CPE?
To earn CPE credit, you must attend the full session and click on pop-ups that will appear throughout each presentation. The required number of viewing minutes and pop-ups will be listed on the CPE widget of each session console.

When will I receive my CPE certificate?
CPE certificates will be available after 26 September 2024. An email will be sent when they are ready, but you may also visit ACFE.com/myeventcpe to find your certificate.

Can I ask questions during the session?
Yes. There is a Q&A box where you can submit questions for the Q&A segment of each session.

How do I access the session slides?
Session slides we have permission to share are available in the Conference Materials Tile of the Conference Hub.

Virtual Conference - Technical Requirements


What are the system requirements for watching the Virtual Conference?
Before you access the event, you should ensure that your browser is configured to stream video. For the Virtual Conference, you will need a minimum internet connection of 800 Kbps for an optimal experience. For the best viewing experience, we recommend using a wired internet connection and closing any programs or browser sessions running in the background that could cause a lag or delay. VPNs can cause unreliable internet speeds and can cause issues displaying pop-ups. Please disconnect from your VPNs to access the Conference.

Here are steps you can take before the conference to test your system:

What Browsers are supported?

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari

*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead

Can I watch the Virtual Conference through a VPN connection?
VPNs can cause unreliable internet speeds and can cause issues displaying participant tracking pop-up polls. Please disconnect from your VPNs to access the conference.

2024 ACFE Fraud Conference Asia-Pacific